As an Acoount Manager (Upsells), your primary function is to reach out to the existing customers to update them of the recent products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage customers to upgrade their services, develop healthy customer relationships, build trust and transparency with the client & promote customer loyalty.



Shift Timings – 6:30 PM – 3:30 AM IST Responsibilities  Encourages Customers to Upgrade their Products  Enhances Customer Training  Evaluates and Analyzes Customer Needs  Builds Trust and Transparency with Clients  Acts as a Customer Advocate  Promotes Customer Loyalty  Develops Healthy Customer Relationship Requirements  Minimum 2+ years of Saas sales experience  Customer experience champion.  Excellent oral and written communication skills.  Consultative approach & stakeholder management.  Deep customer empathy.  Understanding of SMB space, particularly in the specified vertical.  Exceptional Saas product knowledge.  Ability to effectively manage delicate customer situations  Organized and reliable
- Able to work as a team with little direction when necessary  Knowledge of Salesforce CRM a plus.  Bachelor’s degree.

📌 Account Manager, SMB (Gurugram)
🏢 Birdeye
📍 Gurugram