Title: Senior Customer Support Representative – International Voice Process

Location:
Gurgaon (Cyber City)

Job Type
Full-Time Industry: BPO / ITES / Customer Service Role Category: Customer Service / International Voice Process Job Summary: We are hiring experienced professionals for the role of Senior Customer Support Executive – International Voice Process in Gurgaon. The role involves handling global customer interactions, primarily focused on billing-related queries, ensuring accurate resolution and high customer satisfaction in a fast-paced environment.

Key Responsibilities
• Handle inbound international voice calls related to billing and account queries
• Resolve billing discrepancies, payment issues, and account concerns
• Provide accurate, prompt, and professional customer support
• Maintain high standards of communication, empathy, and problem-solving
• Work effectively in rotational shifts across global time zones




• Ensure compliance with company policies and quality standards Requirements
• Minimum 1yr+ experience in International Voice Process (mandatory)
• Freshers are not eligible
• Qualification: UG / Graduate / PG (any discipline)
• Excellent English communication skills (spoken & written)
• Strong interpersonal and conflict-resolution skills Candidates with max 30 -45 days’ notice period preferred Work Details:
• Work Mode: Work From Office
• Shift: UK Rotational shifts
• Week Off: 2 rotational offs Benefits
•

Salary:
Up to ₹5 LPA (based on experience)
• Both-side cab facility
• Chance to work with a captive unit
• Growth opportunities through Internal Job Postings (IJP) across roles and business units

📌 Hiring Sr. Customer Support (Gurugram)
🏢 2COMs
📍 Gurugram