Conversational Developer Department: 73-436
- Customer Services
- CoE Employment Type: Permanent
- Full Time

Location:
India
- Hyderabad Reporting To: Amit Juyal Description Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Leeds offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Leeds is the perfect place to make your mark and grow your career.

Key Responsibilities
• Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voicechannels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.
• Work with Cutting-Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems, enabling next-gen automation and personalization.
• Design End-to-End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.
• Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.
• Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization. Skills, Knowledge & Expertise
• Conversational AI Platforms:



Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
• Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.
• Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).
• Scripting

Skills:
Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.
• NLP Expertise: Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
• Generative AI (LLM): Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot). Experience with Agentic AI systems is a strong plus.
• Voice Bot Development: Knowledge of STT/TTS integration and designing voice-optimized dialogues.
• API & Backend

Experience:
Strong understanding of RESTful APIs, webhooks, and event-driven architecture.
• Zendesk

Experience:
Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred).
• Analytical & Problem-Solving Mindset: Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.
• Collaboration & Communication

Skills:
Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders.
• Adaptability: Thrives in a fast-paced, evolving setting, and proactively contributes to improving products and processes.

📌 Conversational Developer (India)
🏢 Dazn
📍 India