• Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.
• Ensure consistency and reusability across workflows for repeatable business outcomes. Responsibilities
• Configure and manage Datastores to enable adaptive, session-aware interactions.
• Integrate with REST APIs, databases, and third-party services to enrich bot capabilities.
• Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration.
• Design and execute test cases to validate conversational flows and backend connectivity. Qualifications Bachelor's/Master's in any stream 8+ years
📌 Delivery Lead (Pune)
🏢 EXL
📍 Pune
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