Job Description: Contact Centre Trainee

Position Title:

Contact Centre Trainee

Department:

Customer Support / Contact Centre

Location:

Gurugram

Role Overview

The Contact Centre Trainee will handle customer interactions and provide support related to

product queries, troubleshooting guidance, and service-related concerns. This role is ideal

for graduates looking to build a career in customer service within the power solutions and

renewable energy domain.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.

• Understand and explain product technical specifications (Solar, HKVA, Power

Solutions).

• Provide accurate information and resolve customer queries and concerns.

• Record and maintain call logs and customer interaction details.

• Escalate complex technical issues to the relevant teams.

• Ensure high levels of customer satisfaction through effective communication.





• Maintain service quality standards and follow defined processes.

• Coordinate with internal teams for quick resolution of customer issues.

Eligibility Criteria

• Education: Graduate in any discipline

• Experience: Freshers or candidates with up to 1 year of experience preferred

Required Skills

• Ability to understand product technical specifications (Solar, HKVA, Power

Solutions)

• Ability to communicate and handle queries over phone in Hindi and English

• Good listening and interpersonal skills

Genera

l

• Basic computer operating skills

• Ability to handle customer queries efficiently under pressure

Preferred Attributes

• Prior exposure to customer service or contact centre operations (optional)

• Strong problem-solving attitude and patience

• Willingness to learn and adapt to recent products and processes

📌 Internship Trainee (Gurugram)
🏢 TeamLease Digital
📍 Gurugram