Customer Service Executive VCIP (Video KYC)

Location: [GURUGRAM] | Employment type: Full time, 6 days working with rotational off.

Role Overview

You will conduct Video Customer Identification Process (VCIP) calls to verify customers' identity and complete their KYC in line with regulatory guidelines, while giving every customer a smooth, professional experience.

Key Responsibilities

Conduct live video KYC calls and verify customers' identity documents

Check that the customer's details match the documents (PAN, Aadhaar, etc.)

Follow the VCIP process and compliance checklist accurately

Spot discrepancies or suspicious activity and escalate them

Guide customers patiently through the video call steps

Record accurate call outcomes in the system

Meet quality, productivity and turnaround targets

Requirements





Graduate or 12th pass (as per client requirement)

Good communication in Hindi and English

Basic computer skills and comfort with video call tools

Attention to detail and a good grasp of document verification

Willing to work 6 days a week on a rotational off

Prior customer service or BPO experience is a plus; freshers can apply

Shift Timings

Day shift allocated to female candidates.

Late shift: till 11:00 PM (allocated to male candidates)

Compensation

CTC: 21,800 per month

In-hand: 16,400 per month

Perks

Rotational weekly off

To apply: Send your resume to

HR Nehal : 839884884

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🏢 globiva
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