Job Location: Bangalore/Hyderabad

Role: Lead Network Engineer

Notice Period: Immediate to 45days only

Mode of Work: Hybrid (3 days/ Week)

JD:

1. Dynamics 365 production support, junior to mid level candidates who have supported live D365 (Commerce / CRM / Case Management) as an analyst or L1/L1.5 engineer. Not developers, consultants or implementation specialists.
2. ServiceNow hands-on is MANDATORY– daily use in a real support environment: logging, categorising, prioritising, assigning and closing incidents and requests. "Any ITSM tool" is not a substitute.
3. ITIL/ITSM understanding is MANDATORY – must be able to explain the difference between Incident, Request, Problem and Change Management and when a ticket moves from one to another. ITIL 4 Foundation required (Associate: within 3 months of joining).
4. SOP-driven troubleshooting and resolution – comfortable following and improving documented procedures, separating user error from real faults,



and handing tickets to product teams with complete evidence.
5. Strong communication for P2 coordination – explicit written ticket updates and confident on coordination calls: gathering impact, chasing product teams, updating stakeholders, confirming restoration.

would be added advantage Answers to the following questions to help us better understand your qualifications:

1. What is your experience with MS Dynamics?
2. What is your current organization:
3. What is your total IT experience:
4. How many years of experience do you have as a MS Dynamics, ITSM and Service Now:
5. What is your current location:
6. What is your preferred location:
7. What is your official notice period:
8. What is your current CTC (Lakhs per annum):
9. What is your expected CTC (Lakhs per annum):

Please revert with update resume to [email protected]

📌 Job Opening with MS Dynamics Support @ Bangalore/Hyderabad
🏢 Unisys
📍 Hyderabad