Key Responsibilities • Attend all incoming calls and ensure missed-call percentage is below 1% • Increase conversion from lead to walk-in and repair • Understand customer issues and service requirements • Book appointments and guide customers to the nearest iCare center • Follow up with customers who have not visited the service center • Provide stock and repair status updates • Promote AppleCare+ and accessories • Share daily reports on appointments, conversions, and revenue generated
📌 Customer Support Executive (Chennai)
🏢 Ample Technologies
📍 Chennai
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