- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
- Provide accurate and timely responses to customers' concerns, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Maintain records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as AHT, Shrinkage, Attrition, CSat etc.
Desired Candidate Profile
- 0-1 year of experience in BPO industry (domestic voice process).
- Any graduation degree (B.Tech/BE/BBA/BCA/BA/MA) except technical streams like BE/B.Tech/ME/MCA.
- Excellent communication skills in English language.
📌 Voice Process Executive (Bengaluru)
🏢 Abacus Service
📍 Bengaluru
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