Experience/Qualifications Required

- Must be a Graduate , Technical degree preferred
- 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred
- Experience in troubleshooting software on Windows and /or Mac operating systems.
- Technical Support or implementation experience, supporting enterprise software solutions.
- Experience working in a team environment, managing a diverse workload
- Outstanding written & verbal communication skills in English with a neutral accent
- Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML,

JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

- Ability to multi-task and perform effectively under pressure
- Excellent analytical skills and ability to navigate challenging situations in a qualified manner.
- General cultural awareness, particularly for agents who are supporting customers in a region other than the one

theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the

capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).

📌 Technical support Engineer I (Noida)
🏢 TESCRA
📍 Noida