- Manage and maintain relationships with existing clients.
- Understand client requirements and provide suitable solutions.
- Handle client queries, complaints, and escalations.
- Coordinate with internal teams to resolve client issues.
- Follow up with clients regularly.
- Ensure customer satisfaction and retention.
- Identify opportunities for upselling and cross-selling.
- Maintain client records and prepare regular reports.
Requirements:
- Any Graduate / MBA preferred.
- 0 - 4 years of experience in Client Relationship / Customer Support / Account Management.
- Good communication and interpersonal skills.
- Robust problem-solving and follow-up skills.
- Customer-focused and target-oriented.