We are looking for a detail-oriented professional to manage the end-to-end lifecycle of customer agreements, including creation, validation, amendments, renewals, and closure. The role requires ensuring accuracy, compliance with company policies, and timely processing to support Sales, Finance, Legal, and Service Delivery teams.

Key Responsibilities

- Review, draft, and process customer agreements, amendments, and renewals as per approved templates and commercial terms.
- Validate pricing, billing details, service configurations, and agreement timelines prior to processing.
- Coordinate with internal stakeholders including Sales, Legal, Finance, and Delivery teams for approvals and clarifications.
- Maintain accurate records in CRM and business management systems.
- Track expiry dates and renewal timelines, ensuring timely action and follow-ups.
- Ensure all executed documents are archived according to compliance and audit requirements.
- Support audits and internal reviews by providing documentation and status reports.




- Identify process gaps and recommend improvements to enhance operational efficiency.
- Handle sensitive business information with a high level of integrity and confidentiality.

Required Skills & Qualifications

- 10+2, Diploma, or Graduate in any discipline.
- 1-2 years of overall work experience.
- Experience in order processing, back-office operations, customer operations, or commercial operations preferred.
- Solid attention to detail and data accuracy.
- Good understanding of commercial terms and business processes.
- Proficiency in MS Excel, MS Word, Salesforce, SAP, CRM, or similar business applications.
- Excellent written communication and stakeholder management skills.
- Ability to manage multiple priorities and work within tight deadlines.

Preferred Experience

- Telecom, IT Services, Shared Services, BPO, Operations, or Commercial Support environments.
- Exposure to customer lifecycle management, sales support, or operational processes.

📌 Associate (Pune)
🏢 Wipro
📍 Pune