Role & responsibilities :

- Monitor CRM data quality and completeness and prepare basic reports as required.
- Respond to customer inquiries and service requests through email and live chat in a timely and professional manner.
- Provide customers with updates on property listings, agreements, invoices, payments, and related administrative matters.
- Monitor designated email inboxes and chat channels, categorize requests, and ensure timely responses and follow-ups.
- Draft professional customer communications, reminders, confirmations, and status updates while maintaining records of significant correspond
- Prepare, maintain, and organize property-related agreements and supporting documentation.
- Coordinate agreement reviews, execution, renewals, and follow-ups, tracking expiry dates and pending actions.
- Maintain accurate property records, availability details, and supporting documentation in relevant systems.
- Create and update property listings, including descriptions, pricing, photographs, and availability across designated platforms.
- Verify listing accuracy and completeness and coordinate corrections wherever required.
- Prepare and issue invoices and generate payment receipts in accordance with approved procedures.




- Track invoices, payments, outstanding balances, and pending transactions, resolving billing discrepancies with relevant stakeholders.
- Create and update contacts, companies, deals, and other records in HubSpot CRM.
- Maintain accurate CRM data relating to customers, properties, agreements, invoices, communications, and follow-up activities.
- Coordinate with internal teams to resolve customer issues, follow up on pending requests, and escalate complex matters until closure.

Preferred candidate profile

Working knowledge of CRM platforms; experience with HubSpot is preferred.

- Good written and verbal communication skills.
- Proficiency in MS Office, particularly Excel, and email management tools.
- Strong attention to detail, organizational skills, and follow-up abilities.
- Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
- Experience supporting international clients and working with defined service timelines with property management systems, real estate listing platforms, agreement documentation, invoice preparation, and receipt creation.

📌 Project Coordinator (Bengaluru)
🏢 Brickwork India
📍 Bengaluru