Job Description Customer Relationship Manager (CRM)

Company: HM Group
Department: Real Estate – Construction
Location: Bangalore
Designation: Customer Relationship Manager (CRM)

Job Summary

HM Group is looking for a Customer Relationship Manager (CRM) to manage customer relationships throughout the real estate project lifecycle, from booking and agreement execution to possession and post-handover support. The candidate will be responsible for ensuring customer satisfaction, timely communication, effective query resolution and smooth coordination with internal departments.

Key Responsibilities

- Manage customer relationships from booking confirmation to possession and post-handover.
- Handle customer enquiries, complaints, feedback and service requests.
- Coordinate with the Sales, Accounts, Legal, Projects and Site Execution teams.
- Maintain regular communication with customers regarding project progress, construction updates and possession schedules.
- Coordinate documentation, including booking forms, agreements, payment schedules and possession-related documents.
- Follow up with customers on outstanding payments and payment milestones in coordination with the Accounts team.
- Address customer concerns and ensure timely resolution of issues.
- Coordinate site visits, inspections, snagging and handover activities.
- Maintain accurate customer records, CRM data, interaction history and service request trackers.




- Prepare periodic MIS reports on customer queries, complaints, collections follow-ups and pending issues.
- Ensure a smooth and positive customer experience throughout the project journey.

Educational Qualifications

- Bachelor's degree in Business Administration, Commerce, Marketing or a related field.
- MBA in Marketing or relevant qualification will be an added advantage.

Experience

- 1-3 years of experience in Customer Relationship Management within the Real Estate / Construction industry.
- Experience in residential or commercial real estate projects will be preferred.
- Knowledge of customer documentation, payment follow-ups and possession processes.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer handling and relationship management abilities.
- Valuable coordination and follow-up skills.
- Problem-solving and conflict-resolution abilities.
- Proficiency in MS Excel, Word and CRM software.
- Ability to manage multiple customer requirements simultaneously.
- Strong attention to detail and customer-service orientation.

Preferred Candidate Profile

A proactive and customer-focused professional with experience in real estate CRM operations, capable of independently managing customer interactions, coordinating with cross-functional teams and ensuring timely resolution of customer concerns.

📌 Customer Relationship Manager (Bengaluru)
🏢 HM Constructions
📍 Bengaluru