Dear Candidates,

We are hiring Service now Support candidates for our Investment banking client in Mumbai.

Experience : 3-5 years

Responsibilities

Direct Responsibilities

- Provide L1 & L2 support on ServiceNow IRM & SecOps solutions
- Assist internal BNPP users including French speaking users, answer users questions, identify and report defects
- Performs routine maintenance to include performance monitoring and error identification/remediation
- Analyzing and resolving L1-L3 tickets on a daily basis
- Ticket creation and documentation, troubleshooting issues
- Create knowledge articles for problems awaiting resolution
- Manages Update Set batching and migration
- Schedules and verifies instance clones
- Participation on handover meetings DEV OPS (part of release)
- Collaboration with the implementation team, Platform team & L3 support and other internal IT departments
- Work in shift to support Paris business hours on a rotational basis

Contributing Responsibilities

- Monitor performance by obtaining page response time
- Perform testing on pre-production instance to validate releases

If anyone is interested , please share your resumes to [email protected]

📌 Service now Support (Mumbai Suburban)
🏢 Kiya.ai
📍 Mumbai Suburban