Role: MIM Lead
Location: Mumbai/Hyderabad/Bengaluru
Experience: 8-12 Years
Job Description:
- Own the entire MIM lifecycle.
- Lead and manage all Priority 1 and Priority 2 incidents from initiation through service restoration.
- Establish and drive major incident bridge calls.
- Coordinate technical teams, application teams, infrastructure teams, and third-party vendors during service disruptions.
- Ensure timely engagement of SMEs and support groups.
- Drive swift decision-making to minimize business impact
- Provide timely, accurate, and audience-appropriate incident communications.
Technical & Process Skills
- ITIL Incident, Problem, Change, and Service Management expertise.
- ServiceNow or equivalent ITSM tools.
- Solid understanding of Infrastructure and Application support environments.
- Knowledge of SLA, OLA, and KPI management.
- Experience handling high-severity incidents in 24x7 environments.
📌 Major Incident Manager (Mumbai)
🏢 Wipro
📍 Mumbai