- Role Details:

Location:Andheri East,Mumbai

Type: Work from office(Mon-Fri)

Btech preferred

Heres what your day would look like

- Defining monitoring events formIDfy's services and setting up the corresponding alerts
- Responding to alerts, with triaging, investigating and resolving resolution of issues
- Learning about various IDfy applications and understanding the events emitted
- Creating analytical dashboards for service performance and usage monitoring
- Responding to incidents and customer tickets in a timely manner
- Occasionally running service recovery scripts
- Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

We’ll get along if you

- Are a graduate with a minimum of 3+ years of technical product support experience with following skills:




- Transparent logical thinking and good communication skills.
- We believe in individuals who are high on ownership and like to operate with minimum management
- An ability to "understand" data and analyze logs to help investigate production issues and incidents
- Hands On experience of Cloud Platforms (GCP/AWS)
- Hands On experience oflogs monitoring tool(Kibana, Stackdriver, CloudWatch)
- Experience creating Dashboards &Alerts; with tools like Metabase, Grafana, Prometheus
- Experience in writing SQL is plus
- Knowledge of Scripting language like Elixir/Python is a plus
- Above all, a mindset of continuous growth & learning and implement what you learn there

📌 Software Support Engineer (Mumbai)
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