Quality Analyst - Customer Service
Department: Quality Assurance / Customer Service
Vacancies: 1
Reports To: Contact Center Manager
Key Responsibilities:
- Monitor and audit customer interactions across calls, chats, and other channels.
- Evaluate service quality, communication, process adherence, and resolution accuracy.
- Provide feedback and coaching to agents.
- Identify quality gaps, recurring errors, and compliance issues.
- Prepare QA reports, conduct calibrations, and recommend corrective actions.
Requirements:
- Graduate in any discipline.
- 1-3 years of QA experience in a contact center/BPO environment.
- Solid analytical, communication, reporting, and coaching skills.
📌 Quality Assurance-Customer Support (Delhi)
🏢 Rhysley
📍 Delhi