Quality Analyst Sales
Department: Quality Assurance / Sales
Vacancies: 1
Reports To: Contact Center Manager / Sales Manager
Key Responsibilities:
- Monitor and audit inbound and outbound sales calls.
- Evaluate sales techniques, product knowledge, objection handling, and process compliance.
- Identify process deviations, and missed sales opportunities.
- Provide feedback and coaching to improve sales quality and performance.
- Prepare QA reports, conduct calibrations, and track improvement actions.
Requirements:
- Graduate is preferred.
- 1-3 years of experience in QA, Sales, or Contact Center Operations.
- Solid analytical, communication, reporting, and evaluation skills.
📌 Quality Analyst - Customer Service/International Sales (Delhi)
🏢 Rhysley
📍 Delhi