- Handle customer queries via calls, emails and WhatsApp.
- Address customer complaints and provide timely resolutions.
- Assist with product queries, warranty claims and service requests.
- Coordinate with technical and service teams for issue resolution.
- Track and monitor service requests until closure.
- Maintain customer interaction and complaint records.
- Follow up with customers to ensure satisfaction.
- Escalate unresolved issues to the concerned team.
- Update customers on service status and timelines.
- Ensure skilled communication and a positive customer experience.
📌 Customer Support Associate (Chennai)
🏢 Ajz Industries Private
📍 Chennai
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