Key Responsibilities

-Handle inbound customer calls and provide accurate information regarding banking products and services.

-Clarify customer queries and determine appropriate solutions.

-Research, troubleshoot, and resolve issues efficiently.

-Escalate unresolved queries to the appropriate department when needed.

-Complete transactions and maintain accurate documentation.

-Cross-sell suitable banking products based on customer requirements.

Education

-Graduation is mandatory.

-No intermediate pass out.

Required Skills & Competencies

-Excellent verbal communication in English & Hindi

-Regional language proficiency preferred

-Basic computer knowledge and familiarity with MS Office tools

-Solid telephone etiquette and active listening skills

-Sound decision-making, logical reasoning, and numerical ability

-Customer-oriented mindset with patience and empathy

Interested Candidates... Please Call OR WhatsApp HR Akshathaa on 6363-642737.

📌 Customer Support Executive (Hyderabad)
🏢 The Wall Street Consultants
📍 Hyderabad