1. Overall Service Operations

- Manage day-to-day operations of all service departments, including workshop, service reception, CRM, warranty, body shop and spare parts coordination.
- Ensure smooth functioning of workshop activities and timely vehicle delivery.
- Monitor workshop capacity, manpower utilization and operational efficiency.
- Ensure compliance with OEM guidelines and dealership SOPs.

2. Business Growth & Revenue Generation

- Achieve monthly service revenue and labour revenue targets.
- Increase customer-pay jobs, paid services, accidental repairs and value-added services.
- Drive customer retention, repeat visits and service package sales.
- Identify opportunities to improve dealership service profitability.

3. Customer Satisfaction & Retention

- Ensure high levels of customer satisfaction and customer experience.
- Monitor customer complaints, escalations and resolution timelines.
- Review CSI scores, customer feedback and online reviews.
- Ensure proper follow-up with customers after vehicle servicing.

4. Workshop Productivity & Efficiency

- Monitor technician productivity, efficiency and bay utilization.
- Ensure proper job allocation and optimum manpower utilization.




- Control vehicle turnaround time (TAT).
- Reduce vehicle rework, repeat repairs and pending jobs.
- Ensure proper utilization of workshop equipment and infrastructure.

5. Manpower Management & Development

- Lead and guide Service Managers, Workshop Managers, Floor Supervisors and Service Advisors.
- Set individual targets and conduct periodic performance reviews.
- Identify training requirements and improve technical and customer-handling skills.
- Maintain discipline, attendance and employee engagement.

6. Quality Control & Process Compliance

- Ensure quality inspection before vehicle delivery.
- Implement preventive measures to reduce repeat complaints.
- Conduct regular process audits and workshop inspections.
- Ensure proper documentation, warranty claim processing and OEM compliance.

7. Financial & Cost Control

- Monitor departmental profitability, expenses and operating costs.
- Control consumables, manpower and operational expenses.
- Review outstanding payments, warranty claims and insurance claims.
- Ensure timely submission of MIS reports and financial data to management.

📌 General Manager (Jalna)
🏢 Pagariya Auto
📍 Jalna