Company: Mystery Rooms

Position: Event Management Executive

Location: Kirti Nagar , Delhi

Type: Full time

About us:

Are you looking for a fast-paced, challenging, and fun work environment where you can bring

the world of escape rooms to life across exciting locations in India? Mystery Rooms, India's

fastest-growing escape game company with branches in 15 cities and 30 locations, is looking

for enthusiastic team members to join our growing family!

Job Overview:

As an Event Management Executive at our Mystery Rooms Gaming Company, you will play a

crucial role in providing a seamless experience for our customers. Your responsibilities will

involve managing customer inquiries, promoting packages, taking bookings, and assisting with

sales. The ideal candidate will be a people-person with excellent communication skills and a

passion for customer engagement.

Key Responsibilities

Customer Interaction: Serve as the primary point of contact for customer inquiries via phone, email, or in-person.

Provide detailed information about the Mystery Rooms experience, available packages, and

pricing.

Sales & Promotion: Upsell and cross-sell customized gaming packages to meet customer needs.

Identify and pursue new sales opportunities to meet and exceed targets.

Booking Management: Handle bookings efficiently using the company's reservation system.





Coordinate with customers to confirm their schedules and special requests.

Event Coordination: Assist in planning and executing corporate team-building events, parties, or group gaming

sessions.

Collaborate with the operations team to ensure smooth event execution.

Customer Experience: Address and resolve any customer concerns promptly and professionally.

Reporting & Feedback: Maintain accurate records of bookings, payments, and customer interactions.

Provide regular feedback to the management team for service improvement.

Skills & Qualifications

- Bachelor’s degree in Business, Marketing, or a related field (preferred but not mandatory).
- Excellent verbal and written communication skills.
- Solid organizational and multitasking abilities.
- Previous experience in sales, customer service, or event coordination is an advantage.
- Proficiency in using reservation or CRM systems.
- A proactive and customer-focused mindset.

More Details:-

- Graduated or pursuing graduation is a must.
- Weekends and public holidays will be working days.
- Enjoy a 6 day workweek with 1 off, with the off day scheduled between Monday to Thursday; Friday, Saturday, Sunday are strictly working days.
- Shifts Timings: 10:00am to 6:30pm
- There will be no incentives

Team HR

Mystery Rooms

P.S. Learn more about Mystery Rooms at https://www.mysteryrooms.in

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