Languages

- Should be able to speak any two to three languages -- Kannada, Marathi, Tamil, Malyalam, Telegu, and Hindi,

Key Responsibilities

- Call prospective students and parents from lead databases, enquiry forms, campaigns and walk-in records.
- Answer inbound calls and messages about courses, eligibility, fees, deadlines and the admission process.
- Qualify leads by understanding the student’s academic background, interests, budget and timeline.
- Schedule campus visits, counselling sessions and follow-up calls with the Admission Counsellor.
- Follow up consistently with interested candidates until they enrol or decline.
- Record every call outcome accurately in the CRM or lead tracker.
- Meet daily and monthly targets for calls, qualified leads and appointments booked.
- Send brochures, links and reminders by email, WhatsApp or SMS.
- Pass on feedback, common queries and objections to the counselling team.
- Follow the institution’s communication guidelines and keep student data confidential.





Required Qualifications and Skills

- Bachelor’s degree or a higher secondary qualification (a degree is preferred).
- 0–2 years’ experience in telecalling, customer service or education sales (freshers with strong communication skills may apply).
- Explicit, confident spoken English and the local language(s); Hindi or other regional languages are an advantage.
- Good listening skills, persuasiveness and patience in handling objections.
- Basic computer skills, including MS Office, email and CRM tools.
- Ability to work to targets and manage time well.
- A polite, empathetic and professional manner.

Key Performance Indicators

- Number of calls made per day
- Lead-to-appointment conversion rate
- Number of counselling sessions or campus visits scheduled
- Follow-up completion rate
- Accuracy and timeliness of CRM updates

📌 Telecaller (Bengaluru)
🏢 Ur Confidant
📍 Bengaluru