JOB PURPOSE/OVERVIEW/SUMMARY:

Looking for a dynamic candidate who is willing to solve the problem-oriented task in the logistic process and to take care of individual home delivery orders dispatched with documents in a proper manner.

KEY DELIVERABLES / RESPONSIBILITIES:

- Generating daily Dispatch Report
- Finding a right courier partner & Generating the picklist & dockets through the system
- To Update Tracking Reports to customers
- To Resolve customer queries through the ticketing management system(Freshdesk).
- To complete tasks in the Zoho Project on a daily basis.
- To handle escalation cases with courier partners to resolve them.
- To ask for credit notes for shipments lost from courier partners.
- To maintain the records of courier performance delivery percentage report.
- To generate a dashboard report of each particular client.
- To maintain inventory updates of each order.
- To help your teammate work related queries

KEY SKILLS REQUIRED:

- Specific skills:
- Preferable Microsoft Advanced Excel




- Microsoft Word
- Microsoft PowerPoint
- Knowledge of current logistic software functions
- Experience with Any E-commerce platform functional process. Preferable Knowledge of Report Mechanism online tools.

- Behavioural:
- Positive communication & Presentation skills
- Respond with a sense of urgency and deal with confidential
- information Enthusiastic and should be taking initiatives

REQUISITE CANDIDATE PROFILE:

- Education Qualification/Background: Any Graduate with any Specialization PUC Pass Out candidate

Preferable SSLC / 10th STD Pass Out Candidate

- Preferred Industry (or specific exposure):

Logistic functional Activities knowledge

- Relevant Work Experience (years):

1 year and above

Preferable Fresher’s

- Age Mix (range): Above 18 Years
- Other Remarks: Located in Bengaluru to easily travel for office.

📌 Customer Support Executive (Bengaluru)
🏢 OffiNeeds.com
📍 Bengaluru