Job Title: Customer Support Executive

Department: Customer Support / Customer Service

Language: Hindi, Telugu, Basic English

Location: Spencer Plaza, Anna Salai, Chennai

Employment Type: Full-Time

Experience: 0–5 Years

Job Summary We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, resolving complaints, providing product and service information, and ensuring a smooth customer experience through inbound and outbound calls.

The ideal candidate should have excellent communication skills, patience, problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities:

1. Customer Query Management

- Handle inbound and outbound customer calls.
- Respond to customer queries regarding products, services, and processes.
- Provide accurate information and appropriate solutions.
- Understand customer concerns and resolve issues within the defined timelines.

2. Complaint Handling & Resolution

- Listen to customer complaints and identify the root cause.
- Provide timely and effective resolutions.
- Coordinate with internal departments to resolve pending issues.
- Escalate complex issues to the concerned team or manager.

3. Customer Relationship Management

- Maintain professional and positive relationships with customers.
- Conduct follow-up calls to ensure customer satisfaction.
- Keep customers updated on their requests and complaints.
- Ensure a positive customer experience throughout the interaction.

4. Documentation & Reporting:

- Maintain accurate records of customer interactions.
- Update customer information and call details in the CRM/system.
- Track open queries, complaints, and resolution status.




- Prepare daily call reports and performance updates.
- Required Skills Excellent verbal communication skills.
- Good listening and interpersonal skills.
- Strong problem-solving and customer-handling abilities.
- Patience and the ability to handle difficult customers.
- Basic computer knowledge and MS Office skills.
- Familiarity with CRM tools is an added advantage.
- Good follow-up and coordination skills.
- Ability to work independently and as part of a team.
- Hindi and English communication skills preferred; knowledge of Telugu will be an added advantage.
- Qualifications Minimum: 10th / 12th / Diploma / Any Degree.
- Freshers can apply.
- Previous experience in customer support, customer service, telecalling, or BPO will be an added advantage.
- Key Performance Indicators (KPIs)Number of calls handled per day.
- First Call Resolution (FCR).
- Customer Satisfaction (CSAT).
- Query and complaint resolution turnaround time.
- Customer follow-up completion rate.
- Call quality and service standards.
- Daily/monthly performance achievement.
- Preferred Candidate Profile Customer-oriented with a positive attitude.
- Confident and qualified in handling phone conversations.
- Patient and empathetic while addressing customer concerns.
- Strong ownership and accountability.
- Good team player with a willingness to learn.
- Ability to work in a target-driven environme

5. Compensation & Benefits:

- Salary: ₹17,000 – ₹25,000 per month.
- Incentives: Performance-based incentives up to ₹20,000.
- Other Benefits: PF / ESI.
- Training and career-growth opportunities available.

How to Apply Interested candidates can share their updated resume at:

Email: [email protected]

Contact: (phone hidden) , (phone hidden)

📌 Customer Care Executive (Chennai)
🏢 CreditMantri
📍 Chennai