We are looking for a motivated and customer-focused individual to join our team. The role involves handling customer queries, resolving issues promptly, and ensuring a smooth customer experience across all communication channels.
Key Responsibilities:
- Manage inbound and outbound customer calls, emails, and chats.
- Handle customer complaints and provide effective solutions within timelines.
- Maintain accurate records of customer interactions in CRM tools.
- Coordinate with internal teams for issue resolution.
- Ensure customer satisfaction and maintain service quality standards.
Requirements:
- Solid communication and problem-solving skills.
- Basic computer knowledge and familiarity with CRM tools.
- Positive attitude and customer-first mindset.