Job Description – Hub Incharge (HI)Company: Shadowfax Technologies

Designation: Hub Incharge

Department: Last-Mile Operations

Experience: 1–4 Years

Location: As per business requirement

Key Responsibilities:

- Manage end-to-end last-mile delivery operations at the assigned hub.
- Drive rider hiring, onboarding, and deployment to ensure adequate delivery manpower.
- Have strong geographical knowledge of the assigned location, including nearby areas, pin codes, routes, and delivery zones.
- Identify and hire delivery executives based on business requirements and delivery demand.
- Manage rider attendance, productivity, performance, and retention.
- Ensure timely shipment allocation, dispatch, and last-mile delivery within defined SLAs.
- Monitor daily delivery performance, pending shipments, RTO, NDR, and productivity.
- Coordinate with field teams and delivery executives to resolve operational challenges.
- Maintain daily MIS reports and ensure adherence to operational SOPs.
- Ensure sufficient rider availability during peak business periods.





Required Skills & Qualifications:

- Graduate in any discipline.
- 1–4 years of experience in logistics, courier, e-commerce, or last-mile operations.
- Hands-on experience in rider hiring and delivery executive management.
- Solid geographical knowledge of the assigned location and surrounding areas.
- Understanding of local pin codes, delivery routes, and serviceable areas.
- Good communication, coordination, and problem-solving skills.
- Basic knowledge of MS Excel and operational reporting.

Preferred Candidate Profile:

Candidates from Delhivery, Ecom Express, Xpressbees, Ekart, Amazon, Flipkart, and other logistics companies with hands-on experience in last-mile operations, rider hiring, and hub management.

Key Hiring Criteria: Strong rider hiring capabilities, excellent local geographical knowledge, and practical understanding of last-mile delivery operations.

📌 Hub Manager (Navi Mumbai)
🏢 Shadowfax
📍 Navi Mumbai