Service Relationship Officer – Merchant Acquisition Department

Key Responsibilities:

- Portfolio Management: Handle assigned merchant portfolios, relationship building, and retention.

- Cross Sales: Identify opportunities to cross-sell banking products and services to merchants, enhancing overall revenue.

- Merchant Acquisition: Support acquisition of current merchants, ensuring compliance with bank policies and smooth integration into systems.

- Relationship Management: Act as the primary point of contact for merchants, resolving queries and providing proactive support.

- Performance Tracking: Monitor merchant performance metrics, prepare reports, and share insights with management.

- Compliance & Documentation: Ensure all merchant-related activities adhere to regulatory and internal compliance standards.

Skills & Qualifications:

- Strong communication and interpersonal skills.

- Knowledge of merchant services, banking products, and portfolio management.

- Ability to meet sales targets and manage client relationships effectively.

- Graduate/Postgraduate in Finance, Business, or related field preferred.

📌 Merchandising Coordinator (Pune)
🏢 IndusInd Bank
📍 Pune