: Workday L2 Support

Experience: 5+ Years

Job Overview

We are looking for candidates with solid hands-on experience in Workday and Level 2 (L2) application support. Hands on experience with Payroll and HCM is also required to support HR-related business processes and resolve application issues.

Key Responsibilities

- Provide L2 application support for Workday.
- Troubleshoot and resolve Workday application issues and service requests.
- Support Workday HCM and Payroll-related processes.
- Analyze incidents, identify root causes, and resolve issues within agreed SLAs.
- Manage support tickets and coordinate with L3 teams for complex issues.
- Support Workday business processes, employee data, and configuration-related issues.

Required Skills

Primary Skill: Workday

- Experience in Workday L2 Application Support or Production Support.
- Knowledge of Workday HCM and Payroll processes.
- Experience in incident management, troubleshooting, and ticket resolution.
- Familiarity with ServiceNow or similar ticketing tools.

Experience Required: 2–3+ years in Workday, preferably with hands-on L2 support experience.

📌 Workday HCM Functional Consultant (Bengaluru)
🏢 TRUGlobal
📍 Bengaluru