WFM Assistant Manager

Location: Gurugram

Function: Workforce Management (WFM)

Level: Assistant Manager

Experience : 5 - 7 years

:

We are looking for an experienced WFM professional to manage end-to-end workforce planning and act as the WFM SPOC for assigned accounts. The role involves demand forecasting, capacity and resource planning, hiring anticipation, headcount planning, and stakeholder management.

Key Responsibilities:

- Manage forecasting, capacity planning, scheduling, shrinkage and resource planning.
- Identify capacity gaps and recommend appropriate mitigation/hiring plans.
- Manage account-level headcount, demand and staffing plans.
- Partner with Operations, Talent Acquisition and other stakeholders on workforce requirements.
- Support RFP/solutioning activities,



including Resource Loading Sheet (RLS) validation.
- Coordinate with Presales, Solutions, Finance and Transition teams for workforce planning and deal transitions.

Key Skills Required:

- Strong WFM, forecasting and capacity/resource planning experience.
- Excellent stakeholder and client management skills.
- Strong analytical, MIS and Advanced Excel skills.
- Experience with NICE IEX, eWFM, Verint or similar WFM tools.
- Exposure to RFP, RLS validation and solutioning preferred.
- Solid communication and problem-solving skills.

📌 Wfm Manager (Gurugram)
🏢 Wipro
📍 Gurugram