HIRING | WFM CAPACITY PLANNING ANALYST

Location: Hyderabad (Local Candidates Only)

Experience: 2+ Years in Relevant WFM Schedular

CTC: (20 to 25% hike on last CTC) Max Up to 7.5 LPA

Qualification: Graduation Mandatory

Transport: Available

Interview Mode: Virtual

Joining: Immediate Joiners Only

Job Overview:

We are hiring a WFM Schedular ,Capacity Planning Analyst to manage workforce planning, demand forecasting, staffing models, and capacity optimization in a contact centre environment.

Key Responsibilities:

- Develop short-term and long-term capacity plans based on demand forecasts.
- Analyse historical volumes, AHT, shrinkage, staffing requirements, and intraday trends.
- Forecast FTE and production-hour requirements to maintain SLA targets.
- Identify staffing gaps and recommend hiring plans and shift realignment.
- Develop staffing models, simulations, and what-if scenarios.




- Monitor forecast accuracy and analyse capacity variances.
- Coordinate with WFM, Operations, Demand Planning, and client stakeholders.

- Required Skills:
- Experience in WFM Capacity Planning, Workforce Planning, or Resource Planning.
- Strong knowledge of forecasting, FTE modelling, staffing calculations, AHT, and shrinkage.
- Experience in data modelling and scenario planning.
- Robust analytical, mathematical, and communication skills.
- Multi-site and multi-vendor experience preferred.
- Anaplan experience is an added advantage.

Interested Candidates: Share your updated resume for further details.

HR: Sharvani

Contact: (phone hidden)

📌 WFM Schedular Analyst || Upto 7.5 LPA || (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad