Responsible for managing administrative and clerical activities within the hospital ward, ensuring smooth coordination between doctors, nurses, patients and their attendants.
Key Responsibilities
- Maintain patient records, admission and discharge documentation.
- Coordinate with doctors, nursing staff and other departments.
- Handle patient files, reports and medical documentation.
- Assist in billing coordination and insurance-related documentation.
- Respond to patient and attendant queries and provide necessary assistance.
- Ensure proper maintenance of ward records and daily reports.
1. Receptionist –
Responsible for handling front-desk operations, welcoming patients and visitors, and ensuring smooth patient registration and coordination.
Key Responsibilities
- Welcome and guide patients and visitors.
- Handle OP registration and appointment scheduling.
- Attend telephone calls and respond to enquiries.
- Coordinate with doctors and relevant hospital departments.
- Guide patients regarding consultations, investigations and other services.
- Maintain visitor records and ensure effective front-desk operations.