Walk-in || VC-Service RM-Phonebanking (Bengaluru)

Walk-in || VC-Service RM-Phonebanking (Bengaluru)

03 Nov
|
HDFC Bank
|
Bengaluru

03 Nov

HDFC Bank

Bengaluru

Role & responsibilities

Key Responsibilities

Customer Interaction & Query/Complaints Management

Handle calls as per defined standards.

Resolve calls with 100% accuracy.

Log and resolve complaints accurately.

Hotlist and reissue cards promptly.

Call Quality

Achieve defined quality benchmarks.

Ensure 90% First Call Resolution.

Meet KAT and E-process scores.

Audit & Process Compliance

Adhere to process and audit requirements.

Log customer requests error-free.

Update interactions in CRM timely.

Schedule Adherence & Service Productivity Standards

Meet defined service productivity standards.

Adhere to schedule and login times.

MIS - Reporting

Ensure timely and accurate MIS reporting.

Education

Minimum Graduation.

Certifications

None specified.

Key Competencies

Banking product knowledge, communication, sales skills, influencing skills, awareness of banking

📌 Walk-in || VC-Service RM-Phonebanking (Bengaluru)
🏢 HDFC Bank
📍 Bengaluru

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