Roles and Responsibilities

- Provide exceptional customer support through emails, and chats to resolve customer queries and concerns.
- Handle incoming international calls from customers across various time zones with professionalism and efficiency.
- Utilize blended process techniques to manage multiple tasks simultaneously while maintaining high-quality service standards.
- Collaborate with team members to achieve sales targets and improve overall performance metrics.
- Stay updated on product knowledge, policies, and procedures to provide accurate solutions to customers.

Desired Candidate Profile

- 0-1 year of experience in BPO or call center environment (inbound customer service).
- Strong communication skills in fluent English language.




- Ability to work versatile shifts including night shifts (rotating).
- Basic computer literacy with proficiency in MS Office applications.
- Any graduation degree (preferably B.Tech/BE) or equivalent qualification.

Role: Chat Support, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Fluent EnglishInternational BPO Customer SupportTelecomBPOInbound Customer ServiceCustomer CareBlended ProcessHandling Customer Queries

📌 Walk-in || Customer Support Executive (Pune)
🏢 eClerx
📍 Pune