Hiring for Leading ITES Company in Kolkata Customer Support

Freshers & Experienced Candidates Can Apply To Apply, WhatsApp Hi @ (phone hidden)

Call Our HR's

Vasudha (phone hidden)

Rebekah James (phone hidden)

Sai Shruti (phone hidden)

Job Location: New Town, Kolkata

Available Roles

01 | CUSTOMER SUPPORT ECOMMERCE NON-VOICE

FRESHER CHANCE

- Qualification: Graduate / Undergraduate
- Experience: Fresher
- Salary: 17,000 In-Hand
- Transport: One-Way Cab + 1,400 Travel Allowance
- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Offs: 2 Rotational Offs
- Location: New Town, Kolkata

02 | CUSTOMER SUPPORT TRAVEL VOICE

FRESHER OPPORTUNITY

- Qualification: Graduate / Undergraduate
- Experience: Fresher
- Salary: 20,000 21,000 In-Hand
- Transport: One-Way Cab + 1,400 Travel Allowance
- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Offs: 2 Rotational Offs
- Location: New Town, Kolkata

03 | CUSTOMER SUPPORT INTERNATIONAL VOICE

EXPERIENCED OPPORTUNITY

- Qualification: Graduate / Undergraduate
- Experience: Minimum 1 Year of Experience in International Calling
- CTC: 3.6 LPA 3.9 LPA
- Approx. In-Hand: Maximum 25,000 Per Month
- Salary Hike: Up to 30% over Last Drawn Salary, subject to the maximum offer




- Additional Benefits: Incentives
- Transport: One-Way Cab + 1,400 Travel Allowance
- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Offs: 2 Rotational Offs
- Location: New Town, Kolkata

Key Responsibilities:

> Handle customer queries through Voice / Non-Voice channels and provide accurate, timely resolutions.

> Understand customer concerns through effective listening/probing and provide appropriate support.

> Assist customers with product, service, order or travel-related queries depending on the assigned process.

> Maintain professional communication and deliver a positive customer experience.

> Record customer interactions and resolutions accurately in the system.

> Follow defined quality, productivity, SLA and process guidelines.

Escalate unresolved or critical customer concerns to the appropriate team when required. Why Apply?

5 Days Working | 2 Rotational Offs | Cab Facility | 1,400 Travel Allowance | Fresher & Experienced Opportunities

New Town, Kolkata

Interested Candidates: WhatsApp Hi @ (phone hidden)

Limited Openings Apply Now!

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🏢 Outpace Consulting Services
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