Job Title: Program Manager / Operations Manager

Location: Bangalore Electronic City

Experience: 8 Years

Work Mode: Work From Office (WFO)

Qualification: Bachelor's Degree

Certification: ITIL Foundation (V3/V4) preferred

We are looking for an experienced Program Manager / Operations Manager to manage multiple IT infrastructure projects and service delivery operations.

Key Responsibilities

Manage 23 projects simultaneously.

Handle IT Operations, Service Desk and End User Support.

Manage Data Center Operations, including servers, storage, networks and backup.

Lead and manage teams of 50 employees.

Prepare MIS Reports, SLA/KPI Dashboards and operational analytics.

Manage resource planning, team performance and shift rosters.

Handle client communication, escalations and stakeholder management.

Monitor service quality, CSAT,



ticket backlog and MTTR.

Ensure smooth delivery of IT infrastructure managed services.

Required Skills

IT Infrastructure / Managed Services

Program Management / Operations Management

Service Desk (L1/L2/L3)

End User Support

Data Center Operations

MIS Reporting & Analytics

ITSM / ServiceNow / Remedy

SLA & KPI Management

Team Management (50 )

Significant

Minimum 8 years of experience.

Work from Office Bangalore, Electronic City.

No Work From Home.

May require extended working hours as per business requirements.

HR . hidden_mobile

Industry IT Services & Consulting Department IT Operations / EDP / MIS

📌 Urgent | Title Program Manager / Operations Manager (Bengaluru)
🏢 Impression Makers
📍 Bengaluru