Trainer Is responsible for training new joiners and existing employees, ensuring product and process knowledge, improving communication skills, and preparing agents to meet operational and quality standards.

1. Current Joiner Training

- Conduct induction and process training for newly hired employees.
- Explain company policies, process guidelines, and work expectations.
- Provide detailed knowledge of products, services, and processes.
- Train employees on inbound and outbound call handling procedures.
- Explain CRM tools, dialers, and other process-related applications.

2. Product & Process Knowledge

- Ensure agents have complete knowledge of products and services.
- Explain process workflows, SOPs, and frequently asked questions.
- Train agents on customer handling and query resolution.




- Provide updates whenever there are changes in process guidelines.
- Ensure agents understand compliance requirements and mandatory disclosures.

3. Communication & Soft Skills Training

- Improve agents' communication and interpersonal skills.
- Train employees on professional communication and customer handling.
- Develop active listening and problem-solving skills.
- Train agents on objection handling and customer retention techniques.
- Improve confidence, call flow, and customer engagement.

Preferred candidate profile Connect with HR Manager Vijay -(phone hidden)

Email - [email protected]

📌 Trainer (Pune)
🏢 Imarque Solutions
📍 Pune