Company Description Xpand Bharat, a venture of XPANDVERSE PVT. LTD., is a brand expansion and franchise growth platform focused on helping businesses scale with structure, speed, and sustainability. The team partners with both emerging and established brands to design expansion blueprints, investor-backed rollouts, and strong operational frameworks.

By connecting brands, investors, and franchise partners, Xpand Bharat builds scalable and credible growth ecosystems. The company supports clients through partner acquisition, documentation and compliance, and performance governance to ensure disciplined, long-term growth.

Xpand

Bharat operates from its headquarters in Gurugram (Gurgaon), India, empowering brands and expanding opportunities across markets.

Role Description This is a full-time, on-site Telecaller (Telugu) role based in Gurgaon. The Telecaller will handle outbound and inbound calls with prospective franchise partners, investors, and business leads, primarily in Telugu, and when needed in English or Hindi. Day-to-day responsibilities include introducing Xpand Bharat’s services, explaining franchise and expansion opportunities, answering queries, and capturing accurate lead information in the CRM system.

The role involves following call scripts, qualifying leads based on predefined criteria,



scheduling follow-up calls or meetings for the business team, and maintaining call logs and daily reports. The Telecaller will collaborate closely with the partner acquisition and sales teams to support lead generation, ensure timely follow-ups, and contribute to overall conversion and growth targets.

Qualifications

- Strong communication skills in Telugu (mandatory) and good proficiency in English and/or Hindi for business communication.
- Ability to handle high call volumes, conduct structured conversations, and follow scripts while maintaining a professional tone.
- Basic computer literacy, including experience with CRM tools, call tracking systems, or spreadsheets for data entry and reporting.
- Customer service or telecalling experience in sales, franchise, or consulting environments is preferred.
- Positive listening skills, patience, and the ability to understand and clarify customer needs and concerns.
- Comfort with working in a target-driven environment, with focus on lead qualification, follow-ups, and closures in coordination with the sales team.
- Minimum high school diploma; a graduate degree in any discipline is an advantage.
- Willingness to work on-site in Gurgaon and adhere to defined work schedules and professional conduct standards.

📌 Telecaller ( Telugu ) (Gurugram)
🏢 Xpand Bharat
📍 Gurugram