Company Description Epsom Wellness & Longevity is a premium wellness and aesthetics destination dedicated to holistic well-being, advanced recovery, and healthy aging. The center offers innovative treatments such as Cryotherapy, IV Drip Therapy, Infrared Sauna, Red Light Therapy, Body Contouring, Skin Aesthetics, and a range of biohacking therapies. Epsom blends advanced wellness technologies with personalized care to help individuals rejuvenate, recover, and adopt a healthier lifestyle.

Team members contribute to a client-focused environment where wellness and longevity are the core priorities, making it an engaging place to grow a career in the wellness industry.

Role Description This is a full time, on-site Telecaller / Customer Relationship Executive role based in Mumbai. The role involves making outbound and receiving inbound calls to respond to inquiries, explain services, and schedule consultations or appointments. The executive will maintain detailed records of interactions, update customer databases, and follow up with clients to ensure engagement and satisfaction.

Daily tasks include coordinating with the front-desk and clinic teams, sharing information about ongoing offers or new treatments,



and handling basic service-related concerns professionally. The role also requires building long-term relationships with clients through courteous communication, timely follow-up, and a strong service orientation.

Qualifications

- Strong communication and interpersonal skills, with a clear and courteous telephone manner.
- Customer service and relationship management skills, including the ability to handle queries, resolve basic concerns, and build client trust.
- Organizational and time-management skills for managing call volumes, follow-ups, and appointment scheduling.
- Basic computer proficiency, including use of CRM or customer databases, email, and office applications.
- Ability to work on-site in Mumbai and collaborate effectively with front-office and clinical teams.
- Previous experience in telecalling, customer support, hospitality, or wellness/healthcare services is an advantage.
- Comfortable explaining wellness and aesthetics services; willingness to learn about treatments and protocols.
- Minimum educational qualification: higher secondary or equivalent; a diploma or degree in any discipline is preferred.

📌 Telecaller / Customer Relationship Executive (Mumbai)
🏢 Epsom Wellness u0026 Longevity
📍 Mumbai