Making the Difference NGO

Tele-caller – Fund Raising Campaign .

Objective: Generate donations, engage donors, promote the MTD initiates and campaigns, and build lasting relationships with supporters through inbound and outbound calls.

Key Roles & Responsibilities

- Call Management: Handle incoming donor enquiries and make outbound calls to prospective donors, existing supporters, and assigned leads.
- Campaign Communication: Introduce MTD and explain the different Initiatives and Campaigns, its objectives, beneficiary needs, and social impact using approved information.
- Donor Engagement: Build trust and emotional connection through empathetic communication and verified beneficiary stories.
- Fundraising & Donation Conversion: Explain donation options, request appropriate contributions, encourage one-time and recurring donations, and guide donors through authorized payment channels.
- Objection Handling: Address donor concerns regarding the NGO, campaign, payment methods, and donation amounts professionally and transparently.
- Follow-ups & Appointments: Schedule callbacks with consent, follow up on interested prospects and pending commitments, and arrange appointments with the fundraising team when required.
- Donor Support: Resolve routine queries, coordinate donation confirmations and receipts, and escalate complaints or complex requests to the supervisor.
- Data Management: Maintain accurate records of calls, donor details, enquiries, donation commitments, outcomes,



and follow-up schedules in the CRM or donor register.
- Compliance & Professionalism: Protect donor confidentiality, follow approved scripts, respect requests to stop calling, and never make false promises or use unauthorized payment channels.
- Reporting & Team Coordination: Submit daily performance reports, share promising leads, attend training, and implement feedback from the team leader.
- Key Performance Indicators (KPIs)
- Calls handled and outbound connection rate.
- Number of donor enquiries and successful conversions.
- Total verified donations generated.
- Follow-up completion and pending lead conversion.
- Accuracy of donor records and reporting.
- Call quality, donor satisfaction, and compliance.
- Expected Outcomes
- Increase awareness and participation in the ongoing Initiatives and Campaigns.
- Generate donations and improve donor conversion.
- Build long-term donor relationships and encourage recurring support.
- Maintain accurate donor records and transparent fundraising practices.
- Achieve campaign targets through coordinated teamwork.

Performance expectation: All tele callers must maintain skilled communication, ethical fundraising practices, accurate reporting, and a donor-focused approach while contributing to MTD's campaign objectives.

Requirements

Minimum 1 year Tele calling Experience

NGO Tele calling experience preferred

Location – Mira Road and Bhayander preferred

Salary

Experienced – 14,000/- to 18,000/-

Freshers – 10,000 to 15,000/-

📌 Tele-Fundraiser (Mira Bhayandar)
🏢 Making The Difference - NGO
📍 Mira Bhayandar