Job highlights

- Solid understanding of ITIL practices: incident,problem,change,and knowledge management. . Proficiency in reading logs,traces,and monitoring dashboards (e.g.,Splunk,Grafana,Dynatrace,or equivalent). . Ability to write or interpret scripts (Python,Shell,or PowerShell) for diagnostic or automation purposes.
- Outlined below are the required minimum qualifications for this position

Position Summary... As a Technology Services Engineer III at Walmart, you will be a key member of the L2 support team in Chennai, responsible for providing advanced technical support, incident resolution, and system stability across mission-critical technology platforms. You will serve as the primary escalation point between L1 support and engineering, driving rapid resolution of complex issues and ensuring operational excellence across production environments. What youll do...

About Team:

Join Walmart Business Technology Services and help ensure the reliability, availability, and operational excellence of platforms that power business customers globally. Our team serves as a critical link between engineering, product, and business operations, helping resolve complex challenges and maintain exceptional customer experiences.

You will work with modern observability tools, cloud technologies, and automation solutions while contributing to the stability and continuous improvement of large-scale enterprise systems.

What Youll Do

Provide L2 technical support for production and non-production environments, managing escalated incidents, service requests, and problem records end-to-end.

Troubleshoot and resolve complex issues spanning applications, infrastructure, and system integrations; engage engineering and product teams as required to drive resolution.

Monitor system health metrics and platform telemetry, proactively identify risks, and implement corrective or preventive actions before they impact business operations.

Conduct root cause analyses (RCA) on critical incidents; document findings, corrective actions, and lessons learned in the team knowledge base.

Lead change management activities including pre/post-implementation validation, stakeholder coordination, and rollback planning for production changes.

Mentor and upskill L1 support associates; facilitate structured knowledge transfer to reduce recurring escalations.

Define and improve support processes, runbooks, and automation opportunities to reduce MTTR and increase team efficiency.

Collaborate across time zones with global engineering, product, and business teams to ensure continuity of service.

Leverage AI-assisted observability and anomaly detection tools to accelerate incident identification and reduce noise in alerting pipelines.

Contribute to the evaluation and adoption of AI/ML-powered support automation - intelligent ticket routing, auto-remediation workflows,



and predictive incident detection.

Collaborate with engineering teams on integrating AI-driven features into production platforms, providing operational feedback to improve model reliability and service stability.

What Youll Bring

3-5 years of experience in application or platform support, with demonstrated L2 or escalation-tier ownership.

Strong troubleshooting capability across distributed systems - applications, APIs, databases, and infrastructure.

Solid understanding of ITIL practices: incident, problem, change, and knowledge management.

Proficiency in reading logs, traces, and monitoring dashboards (e.g., Splunk, Grafana, Dynatrace, or equivalent).

Ability to write or interpret scripts (Python, Shell, or PowerShell) for diagnostic or automation purposes.

Experience with production change validation and rollback procedures in high-availability environments.

Transparent technical communication - able to write precise RCAs, runbooks, and stakeholder updates.

Awareness of how AI/ML models are deployed and monitored in production environments, including familiarity with model inference pipelines or AI-powered SaaS tooling.

Preferred Qualifications

Exposure to cloud platforms (GCP, Azure, or AWS) and containerized workloads (Kubernetes/Docker).

Familiarity with eCommerce or retail platforms and related business workflows.

SQL proficiency for querying operational databases during incident triage.

Experience supporting CI/CD pipelines and understanding of software release processes.

Exposure to AI/ML platforms or LLM-based tooling (generative AI features in eCommerce, recommendation engines, or AI-assisted support tools).

Experience supporting or monitoring AI-powered application features in a production environment.

Curiosity and willingness to adopt AI-native workflows for diagnostics, knowledge management, and incident response.

ITIL Foundation certification or equivalent.

Required Skills

Technical

Incident Management Troubleshooting (L2/L3 support)

Root Cause Analysis (RCA) and Problem Management

Application Support Production Monitoring

ITIL Framework / Service Management

Knowledge Base Documentation

Cross-functional Collaboration (Engineering Product teams)

Change Management Validation

AI Emerging Technology

AI-Assisted Development Tooling (GitHub Copilot, Wibey, or equivalent)

Prompt Engineering - crafting effective prompts for code generation, summarization, and analysis

Optional Skills

Technical





SQL / Database querying

Scripting (Python, Shell, or PowerShell) for support automation

Cloud platform familiarity (GCP, Azure, or AWS)

Observability tooling (Splunk, Grafana, Dynatrace, or equivalent)

Agile / Scrum exposure

Experience with eCommerce or Retail platforms

Mentoring / L1 team coaching

AI Emerging Technology

Generative AI / LLM API fundamentals (OpenAI, Anthropic Claude, Google Vertex AI)

AI/ML feature integration in production applications

Vector search embeddings (semantic search, RAG patterns)

Responsible AI practices - bias awareness, output validation, graceful fallback

AI agent workflows and multi-step orchestration (LangChain, LlamaIndex, or equivalent)

About Walmart Global Tech

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Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Chennai office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

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Belonging

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At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is-and feels-included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

` Minimum Qualifications... ` Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelors degree in computer science, information technology, engineering, computer information systems, or related area and 5 years experience in production support, software support, or technical support. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Both software and hardware troubleshooting., Technical support operations, account management, or customer support. Primary Location... Tower 1, Part Of 1st, 2nd To 4th Flrs, Intl Tech Park Radial Road (radial It Park Pvt Ltd), , India

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technology Services Engineer III (Chennai)
🏢 Walmart
📍 Chennai