Role & responsibilities

- Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.

- Use your solid technical and diplomatic skills to address customer issues and provide customer feedback.

- Collaborate with your teammates and Engineering teams including filing JIRAs to report reproducible bugs.

- Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs.

Preferred candidate profile

- Fluent in English language (both oral and written)

- 1+ years experience in a client-facing technical role, preferably the ability to understand and troubleshoot issues with cloud solutions.

- Supporting customers with service level agreements (SLAs), preferably in hours,



utilizing a ticket system such as Zendesk.

- Excellence in task prioritization and evaluation of situational urgency.

- Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.

- Ability to stand in the customers shoes and demonstrated dedication to the customer experience.

- Coming from a technical background

- Experience working with top tier customers.

- Experience working with REST APIs.

- Experience working with JIRA, Confluence, Airtable and other project tools.

Perks and Benefits

- Salary up to 4.5 LPA

- Medicare Facilities.

- Both side cab facilities

- Medical Insurance

- Life Insurance

📌 Technical Support Executive (Noida)
🏢 TELUS Digital
📍 Noida