Company Description Pingbix is an AI-driven omnichannel communication platform founded in 2018, originally known as Colortext, with a strong focus on customer satisfaction and innovation. The company simplifies and strengthens customer interactions by helping businesses engage, automate, and scale conversations seamlessly across multiple channels. Its unified platform and robust APIs support communication over WhatsApp, SMS, RCS, Voice, Email, and AI-powered channels.

Rebranded as Pingbix in 2020 to reflect its commitment to advanced technologies, the company is trusted by leading and rapid-growing brands such as Philips, Smart Coin, ZappFresh, Fusion Finance etc. Pingbix enables organizations to deliver timely, reliable, and impactful customer conversations at scale.

Role Description The Support Specialist role at Pingbix is a full-time, on-site position based in Bengaluru.

The Support

Specialist will handle customer queries and issues across Pingbix’s communication platform, providing timely and accurate resolutions via phone, email, chat, and ticketing systems.

Responsibilities include diagnosing and troubleshooting technical problems, guiding customers through product features, and escalating complex issues to internal teams when needed. The role also involves monitoring system performance from a user perspective, documenting recurring issues,



and contributing to knowledge base articles to improve self-service options.

The Support

Specialist will collaborate closely with product, engineering, and account management teams to enhance overall customer experience and support process efficiency.

Qualifications

- Candidates should possess strong Customer Support and Communication skills to manage inquiries, explain solutions clearly, and maintain professional, empathetic interactions.
- Candidates should possess solid Technical Support and Troubleshooting skills to diagnose issues, interpret logs or error messages, and work with technical teams on resolutions.
- Candidates should possess good Analytical Skills to identify patterns, prioritize issues, and provide data-driven insights that improve product and support workflows.
- Familiarity with CRM or ticketing tools, such as Zendesk, Freshdesk, Moengage, Clevertap or similar platforms, is beneficial.
- Ability to work collaboratively with cross-functional teams and manage multiple customer cases in a fast-paced environment.
- Prior experience in SaaS, communication platforms, or customer-facing technical roles is an advantage.
- Bachelor’s degree in a relevant field (for example, Computer Science, Information Technology, Business, or a related discipline) or equivalent practical experience.

📌 Technical Support Engineer (Bengaluru)
🏢 Pingbix
📍 Bengaluru