About The Company

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that power modern organizations. Founded in 2011 with a mission to stop breaches, the company has helped redefine modern security through its advanced AI-native platform. CrowdStrike’s large-scale distributed systems process nearly three trillion events each day, with volumes continuing to grow.

Customers across industries rely on CrowdStrike to help protect their businesses, communities, and the people they serve.

At CrowdStrike, employees—known as CrowdStrikers—are encouraged to build their careers with flexibility and autonomy while contributing to a culture of responsible AI adoption, experimentation, and innovation. The company takes an AI-first approach to accelerate execution, develop expertise, uncover insights, and solve complex problems. Its teams share a commitment to customers, community, and one another.

About The Role

As a Technical Support Engineer, you will join a global Customer Support team helping customers get the greatest value from their CrowdStrike investment. You will investigate technical issues, assess impact, identify root causes, and coordinate solutions with customers and internal teams. This fast-paced role calls for curiosity, sound judgment, and a strong customer focus.

You will collaborate with product experts and engineering teams, communicate clearly during escalations, and continually develop your knowledge of emerging technologies and product capabilities. The team provides support around the clock, so shift or holiday coverage may be required according to business needs.

Responsibilities

Own customer concerns from initial assessment through resolution, applying logical troubleshooting to diagnose application- and operating-system-level problems.



Communicate progress and technical findings effectively to customers, partners, and internal stakeholders, and engage the right teams to resolve escalations promptly. Work with Product and Engineering experts to investigate defects and support product enhancements.

Manage workload and priorities to meet or exceed operational goals while maintaining a high standard of service. Learn new technologies and product features, contribute to knowledge articles, and support mentoring and training efforts. Use AI technologies responsibly to improve decision-making, streamline workflows, increase efficiency, and contribute to business outcomes.

Qualifications

Experience in product technical support for global enterprise customers is required, along with excellent written and verbal communication skills, customer focus, analytical thinking, and a logical approach to troubleshooting. You should have hands-on experience diagnosing issues in at least one of the Windows, Linux, or macOS environments and be comfortable using relevant debugging tools and techniques. A strong understanding of operating-system fundamentals is significant, including user and kernel space, memory management, shared libraries, file and network I/O, software distribution, and, for Windows, the registry.

Experience in one or more of the following areas is an advantage: SIEM/SOAR, including log management, Kafka or containers, container orchestration,



regular expressions, and query languages; identity management, including Windows Server, Active Directory, MFA, identity protection, Zero Trust, Kerberos, LDAP, NTLM, SAML, TCP/IP, and packet analysis; or cloud technologies, including SaaS troubleshooting, customer-facing REST APIs, JSON and HTTPS, cloud service architecture, distributed databases and platforms such as Cassandra, Kafka, Elasticsearch, or Splunk, and Docker or Kubernetes. Relevant platform certifications are beneficial.

Benefits

CrowdStrike offers market-leading compensation and equity awards, physical and mental wellness programs, competitive vacation and holidays, and paid parental and adoption leave. Employees have access to professional development opportunities at every level, employee networks, local neighborhood groups, and volunteer activities. Depending on location, employees may also enjoy a vibrant office culture and world-class amenities. CrowdStrike is Great Place to Work Certified across the globe.

Equal Opportunity

CrowdStrike is an equal opportunity employer committed to a culture of belonging where individuals are valued and empowered to succeed. Employment decisions are based on valid job requirements and are made without discrimination on the basis of characteristics protected by applicable law, including race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, veteran status, or genetic information. The company supports veterans and individuals with disabilities through its affirmative action program.

Applicants who need assistance accessing information, submitting an application, or requesting an accommodation may contact [email protected].

📌 Technical Support Engineer (India)
🏢 AgileGrid Solutions
📍 India