We are seeking a dedicated and experienced Team Leader for our International Voice Process operations. The ideal candidate will have a robust background in customer service and team leadership within a call center environment. As a Team Leader, you will be responsible for overseeing a team of customer service representatives, ensuring that they meet performance targets and deliver exceptional service to our international clients.

Key Responsibilities

- Lead and manage a team of customer service agents, providing guidance, support, and motivation to achieve performance goals.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular team meetings to communicate updates, share best practices, and address any challenges.
- Ensure compliance with company policies and procedures, as well as industry regulations.
- Handle escalated customer inquiries and resolve issues effectively.




- Collaborate with other departments to enhance service delivery and customer satisfaction.
- Provide training and development opportunities for team members to enhance their skills and career growth.

Required Skills

- Proven experience in a team leader role within a call center, specifically in an international voice process.
- Strong leadership and interpersonal skills to effectively manage and motivate a diverse team.
- Excellent communication skills, both verbal and written, with a focus on customer service excellence.
- Ability to analyze performance data and implement improvement strategies.
- Familiarity with call center technologies and software. If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Leader - International Voice Process (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi