He/She will Ensure the Agency is following the process as per HCI Guidelines and Agreement. Team leader has to ensure that his/her team is following the process as per FEs . He/she has to Ensure proper allocation to the field FEs of Weekly (MA) and daily (DA) cases.

He/she has to check Early morning DA allocation for any changes, if required. He/She has to ensure proper allocation of Online cases to FEs. He/She has to ensure Agency FE manpower alignment (ACR) to drive allocation follow ups.

He/she will train the Newly hired FEs for HCI processes related to field and COC.

Weekly Review to keep a track of Agency performance against the target. Identifying and recommending for Recent FEs in areas of business based on needs (for external agency AM/Manager).





Ensure proper quality controls on the set process.

Ensure timely deposit of the cash for the team along with submission of DCS with back office for pairing and reconcilation.

Identifying the errors of Agency FE and Coaching them to minimise errors.

Mandatory Agency visits on daily basis and Field Visits along with agency supervisor and Fes.

During

Agency visits, he will check the quality parameters maintained by agency in line with Audit measures. validation, authentication and Signing off of purging letter submitted by agency.

📌 Team Leader (Jalandhar)
🏢 home credit
📍 Jalandhar