We are seeking a dedicated and experienced Team Lead for our International Voice operations based in Madhya Pradesh. The ideal candidate will have a robust background in team leadership and retention strategies, with a focus on enhancing customer experience and operational efficiency. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they meet performance targets and deliver exceptional service to our international clients.

Key Responsibilities

- Lead and manage a team of customer service agents, providing guidance, support, and training to enhance their skills and performance.
- Develop and implement retention strategies to improve customer satisfaction and loyalty.
- Monitor team performance metrics and provide regular feedback to team members.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Conduct regular team meetings to discuss performance, share updates, and motivate team members.




- Handle escalated customer issues and provide effective resolutions.
- Stay updated on industry trends and best practices to continuously improve team performance.

Required Skills

- Proven experience in a team lead role, preferably in an international voice environment.
- Strong understanding of customer retention strategies and techniques.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Strong problem-solving skills and the ability to handle challenging situations. If you are a passionate leader with a commitment to excellence in customer service, we invite you to apply for this exciting opportunity to make a significant impact in our organization.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - International Voice (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore