We are seeking a dedicated and experienced Team Lead for our International Voice Process team. The ideal candidate will have a robust background in customer support and customer service, particularly within an international call center environment. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver exceptional service to our clients and customers.

Key Responsibilities

- Lead and manage a team of customer service agents, providing guidance and support to ensure high performance and morale.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.




- Collaborate with management to develop and implement policies and procedures that enhance service delivery.
- Foster a positive team environment that encourages collaboration and professional growth.

Required Skills

- Proven experience in customer support and customer service, particularly in an international call center setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvement strategies.
- Proficient in handling customer inquiries and resolving issues effectively. If you are a motivated leader with a passion for customer service and a desire to drive team success, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - International Voice Process (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore