We are seeking a dedicated and experienced Team Lead - Customer Support to oversee our customer service operations in the international voice process sector. The ideal candidate will have a solid background in managing teams within a BPO environment, ensuring high-quality service delivery to our clients. As a Team Lead, you will be responsible for guiding and mentoring a team of customer support representatives, fostering a positive work environment, and driving performance metrics to meet organizational goals.

Key Responsibilities

- Lead and manage a team of customer support agents, providing guidance and support to enhance their performance.
- Monitor team performance and implement strategies to improve service quality and efficiency.
- Conduct regular training sessions to ensure team members are equipped with the necessary skills and knowledge.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.




- Collaborate with other departments to streamline processes and improve overall customer experience.
- Analyze performance data and prepare reports for management, identifying trends and areas for improvement.

Required Skills

- Proven experience in customer support, particularly in an international voice process or BPO setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Proficiency in customer service software and tools. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - Customer Support (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore